Refund Policy

10 Day Money Back Guarantee & Refund Policy

At Biologie-Maroc.com, we want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 10 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Biologie-Maroc.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Requesting a Refund

1. Go to contact us page.
2. Fill in the contact form:
   1. Full name *
   2. email *
   3. Subject = Refund request *¹
   4. Message: purchased article’s title + paid amount.
3. click SEND MESSAGE

*: This information must match the previous information which you submitted the purchase order.
*¹: You must include ‘”Refund request” in subject line.